Free Pass Terms and Conditions
Free pass only valid at Crunch Fitness Australia and entitles gym and class access for 3 consecutive days only. Excludes Bootcamp classes. Free pass not valid between 12pm-7pm, Monday to Wednesday at Mortdale Club. Guest must redeem their free pass at www.crunch.com.au. Guest procedures apply. First time visitors only. Must be 18+ and Photo ID required. Sydney residents for Sydney Clubs & Melbourne residents for Melbourne Clubs only. Ts & Cs apply. See Club for details.
Hydro Massage is available at selected Crunch Clubs which are Alexandria and Dee Why (NSW) and Mentone, Highpoint, Springvale, Epping and Hoppers Crossing (VIC).
Special Rates and Current Offers
EMS & Defence Force
As a Thank You for your service, we've got a special rate available if you are part of the Police, Ambulance, Fire or Defence Force. Come see us in club for more information!
Membership Terms and Conditions
These are the Terms and Conditions on which Crunch Fitness (“we”, “us”, “our” or “Crunch”) is willing to provide membership to you. Any variation to these Terms and Conditions must be in writing and signed by our authorized officer.
THIS IS AN IMPORTANT DOCUMENT – PLEASE ENSURE THAT YOU READ IT CAREFULLY.
This agreement is made between Crunch JVC Pty Ltd (ABN 61 143 790 872), Crunch JVL Pty Ltd (ABN 18 150 603 508), Crunch JVR Pty Ltd (ABN 73 159 604 556), Crunch JVP Pty Ltd (ABN 34 161 634 608), Crunch JVM Pty Ltd (54 161 410 242), Crunch JVB Pty Ltd (73 159 604 556), V Club Operations Pty Ltd (ABN 70 161 741 242) & V Club Development (ABN 48 169 747 728), V Club Pty Ltd (ABN 76 125 243 969) and the member whose name appears in the application for membership agreement. The member’s name who appears in the application acknowledges that they are over the age of 18.
If the Member is of limited legal capacity (i.e. between 14 and 17 years of age), you represent that you have obtained the consent of your statutory representative prior to entering in to this Agreement, and that the signature of the Parent / Guardian contained herein, is that of your Member’s Parent / Guardian.
You acknowledge that you have received a copy of your Membership Agreement. We have seven days after the formation of the Crunch Membership Agreement (“agreement”) to rectify any error or miscalculation provided in this agreement.
You must ensure that you read, understand, and abide by the Rules (“Rules”) which are notified to you through signage, handouts, or our website (www.crunch.com.au).
The Rules, these Terms and Conditions and the Application for Membership and Agreement form the entire agreement between the parties (The Agreement) and any previous representations or documents whether provided by Crunch or its agents or employees is excluded from this agreement.
All guests must be over the age of 18. Any member under 18 years of age understands that usage restrictions may apply and that this may change at any time as required by legislation and/or club policy.
You understand that the following age restrictions are in place for members aged between 14 to 16 years of age. There will be no access to weights based training areas or group exercise classes which include resistance training, unless supervised one on one by a personal trainer.A Parent or Guardian must be Crunch Fitness Member and must be present at all times.
Any member under 18 years of age understands that usage restrictions may apply and that this may change at any time as required by legislation and/or club policy.
You understand that your Membership commences on the Membership start date on page one of this Agreement (or when the Club opens in the case of “pre-sales”) and is ongoing unless terminated in accordance with this Agreement.
Membership cards are not transferable and must be shown on every visit to gain entry. Photo identification is necessary with Crunch membership purchase and an ID photo will be taken for the Crunch database records only. If you allow your membership card to be used by another person for the purpose of obtaining admission, this amounts to the repudiation of the Agreement and we may terminate the agreement with you paying all monies due under this agreement. In the event of a lost or stolen Membership card, you should contact Crunch regarding the reissue of a replacement card. A fee of $10 will be charged to cover the cost of the replacement card.
Health and Safety:
a) Dress Code - Fully enclosed, clean sports shoes must be worn in all public (non-studio) areas of Crunch and during workouts for safety reasons. Appropriate workout clothes should be worn at all times. You are required to wear a singlet or t-shirt at all times
b) Towels and Cleanliness- Towels must be used when participating in classes and when exercising on gym equipment to maintain hygiene and safety standards. All equipment used (including bags and mats) must be wiped down with a spray bottle and towel after use.
c) Lockers- Lockers are available and located in Crunch. Please look after your personal items, Crunch employees, or contractors, are not responsible for any loss of personal property. Lockers provided are not security devices and you must supply your own lock. All belongings must be removed from the lockers prior to close of club daily or they will be removed and Crunch takes no responsibility for these items.
d) Gym Floor – To prevent trip hazards, no bags are to be brought to the gym floor or studios, and weights are to be put away correctly after use.
We highly recommend that you use lockers for your belongings. Crunch does not take responsibility for loss, damage, or theft of your belongings. Any items of lost property will be held for one month and then donated to charity.
Child Minding Services:
If Child Minding Services are offered at the club, parents/guardians must sign the appropriate sign-in sheet and agree to the Terms and Conditions of Child Minding Services at Crunch.
Use of the Club’s services and facilities are governed by the Membership Type as listed on page one of this Agreement.
Membership Types and their respective access restrictions are:
- Use of gym facilities of home gym only.
- Use of gym facilities plus Peak classes (Summit classes extra).
- Guest Privileges*
- Access to other Crunch Clubs
- Use of gym facilities plus all Crunch classes.
- Guest Privileges*
- Access to other Crunch Clubs
*Peak & Summit members are entitled to bring one guest per visit. Member and guest must arrive and depart at the same time. Members are not allowed to bring in guests once they have registered a swipe to enter the club. Guests must be over the age of 18 & not a current Crunch Member. Guests must complete the guest register and show a valid ID upon entry.
Upgrade/Downgrade of Membership Type:
There is an administration fee of $10 for all upgrade and downgrade applications. Members wishing to upgrade from Base to Peak, must pay the additional pro-rata for the current billing cycle and last month’s membership. Members downgrading from Peak to Base forfeit the right to last month’s membership at Peak rates. No refund will be provided.
Prepaid Fixed Term Agreement:
If you choose to pay for this membership in advance you must pay for a minimum period of 12 months in full. This is not refundable, or transferable, and cancellations of Prepaid Memberships can take up to 6 weeks for processing.
Cooling Off Period:
After applying for membership, you have a seven day period (“Cooling Off Period”) during which you may cancel your membership. Notice must be given in writing. Upon cancellation under this clause, a refund of 50% of the monies paid may be applicable and access to the club will be denied. Refunds will be made by EFT or Cheque. No Cash refunds will be issued.
If you terminate your Agreement after the Cooling off Period, different conditions will apply. The following termination clauses outline your right to terminate the Agreement.
Any request for Membership termination must be made in person at your Home Crunch Club. A Termination Form will need to be completed and authorised by you. Requests via phone, fax, email or other mediums may not be processed. All termination requests will be processed on the day of submission, however if this falls within 3 days of billing date, your termination will be processed the following business day after billing. All outstanding debt must be settled prior to Termination requests being actioned.
Termination on expiry of the Minimum Term:
If you have a Prepaid Fixed Term Agreement (paid in full upfront payment), it will terminate automatically upon expiry of the Minimum Term.
Termination when changes made to Terms and Conditions:
You are entitled to terminate the Agreement with immediate effect at any time by providing us with written notice if higher membership fees applicable to your membership are introduced or you do not continue to use Crunch after an amendment to these Terms and Conditions as contemplated in clause 36.
Right of Exclusion:
We can refuse entry to Crunch, cancel your membership and / or terminate the Agreement without warning or notice for inappropriate, threating or harassing behaviour, damaging equipment or facilities, or use of illegal or performance enhancing drugs in Crunch. You may not conduct, promote, or solicit other business in the Club without prior permission of Crunch management. No refunds will be issued.
Payment of Fees:
All membership fees may be recovered from your nominated credit / debit account (as provided from time to time). Any bank fees charged to us because of a rejection when collecting your due membership fees may be charged directly to you by us. If a membership fee payment remains outstanding, you agree that, unless we are in breach of our obligations under the Agreement, we may continue to debit the nominated credit / debit account for the total amount due without notice to you.
- If an Ongoing Agreement has been chosen, a pro rata charge for Membership will be made at the time the Membership application is accepted by Crunch. This charge is based on the number of days between the Membership Start Date and the First Auto Pay Date shown on page one of this Agreement.
- An additional $1 per fortnight fee for your ‘pay as you go’ membership is charged for the following benefits 1) pay as you go processing, 2) no long-term lock-in contract and 3) right to cancel membership at any time by giving four weeks’ notice.
- For fortnightly debits, an annual fee of $39.90 will be charged on the closest billing Friday after 90 days from your agreement date and annually each year the membership is in effect. For members who signed prior to November 2016, a Quarterly Fee of $9.95 is payable on the first billing friday after the 15th of Feb, May, Aug and Nov for the duration of the membership period.
- Fortnightly Dues are payable in advance.
- For multiple memberships, the primary member will be responsible for the payment of Dues for all associated Memberships.
- If you fail to pay your Fees by the due date, Crunch reserves the right to refuse entry to any Crunch facilities until such outstanding payment is received.
- If for any reason payment of the Member’s Fortnightly Dues is declined by Member’s credit card/bank account a fee of $15 per due payment may be charged by Crunch and will be payable by Member.
Membership Fee Increase:
If you have an ongoing agreement, we reserve the right to increase the membership fees to be charged. If we increase the membership fees we will provide at least thirty days prior notice of the increase by post or email to the addresses provided by you in the Application for Membership. Following such notice, you authorize us to increase any direct debits to your credit card or bank account which you have authorized upon joining. We will not use this right to vary the terms on any special offer which applies to you.
As a result of outstanding debt, Crunch reserves the rights to refer overdue amounts to an external collections agency. In the event of payment defaults you will be liable to Crunch for all outstanding monies due and will be liable to pay Crunch debt recovery expenses and legal costs.
Except as provided in this Agreement all monies are non-refundable.
Membership Hold is available to Summit Members only. You may place your membership on hold for medical, travel, and military reasons upon the provision of satisfactory supporting documentation. Membership holds are available for a minimum of 2 weeks and maximum of 8 weeks per calendar year and is only possible if your membership is paid up to date. All requests must be applied for in writing using the Crunch Hold Form, at least seven (7) days prior to the commencement of the hold period and Crunch reserves the right to refuse any application for hold at any time.
No backdated requests will be approved.Hold dates must coincide with pre-existing billing dates. A Hold Fee of $5/ week is chargeable. For Paid in Full memberships, this is payable in advance of the hold period. For Dues memberships, a fortnightly fee of $10 will be debited from your existing account.
Damages / Personal Injury:
You are aware that your use of the premises and its facilities and your participation in the classes and programs conducted by Crunch may involve strenuous activity and risk (special or otherwise) associated with such use and participation.
You release Crunch and its directors, employees, contractors and agents (the ‘staff’) from all liability and responsibility whatsoever. This includes personal injury, property damage, or death however caused, but not limited to the negligence (whether passive or active) of Crunch or its’ staff or any other person using the premises. Please refer to the Civil Liability Act 2002 for more information. (www.legislation.nsw.gov.au).
Warning under the Australian Consumer Law and Fair Trading Act 2012 (Victorian memberships only)
Under the Australian Consumer Law (Victoria), several statutory guarantees apply to the supply of certain goods and services. These guarantees mean that the supplier named on this form (Parties named in Section 1) is required to ensure that the recreational services it supplies to you:
- are rendered with due care and skill; and
- are reasonably fit for any purpose which you, either expressly or by implication, make known to the supplier; and
- might reasonably be expected to achieve any result you have made known to the supplier.
Under section 22 of the Australian Consumer Law and Fair Trading Act 2012, the supplier is entitled to ask you to agree that these statutory guarantees do not apply to you.
By signing this form, you will be agreeing that your rights to sue the supplier under the Australian Consumer Law and Fair Trading Act 2012 if you are killed or injured because the services provided were not in accordance with these guarantees, are excluded, restricted or modified in the way set out in this form.
NOTE: The change to your rights, as set out in this form, does not apply if your death or injury is due to gross negligence on the supplier's part. Gross negligence, in relation to an act or omission, means doing the act or omitting to do an act with reckless disregard with or without consciousness, for the consequences of the act or omission. See regulation 5 of the Australian Consumer Law and Fair Trading Regulations 2012 and section 22(3)(b) of the Australian Consumer Law and Fair Trading Act 2012
To mitigate risk and ensure that you correctly operate or use any of our facilities, services, products or equipment, including the adjustment of levels or settings on any equipment, you are required to undertake an instructional consultation with a member of our staff before use.
Certain areas of the club carry increased risk to your health. You ensure that you are able to enter these areas without risk, before doing so.
You understand that Crunch does not manufacture fitness or other equipment, but purchases / leases equipment. You understand that Crunch is providing recreational services and is not liable for defective products.
Responsibility for Damage:
You are solely responsible for any damage which you may cause to Crunch, its facilities, services, products or equipment, if such damage is caused by your willful act and / or negligence.
Disclosure of your Physical Condition:
Provision of a safe and effective exercise program is dependent upon accurate health and fitness profiling. It is your responsibility to seek medical clearance prior to commencing any exercise program. You agree to disclose to us all relevant personal health and fitness information both prior to and during engagement in any exercise program, service or facility we provide to you, as part of your membership. This is inclusive of any health risk assessment, initial and periodic fitness assessment and relevant information or recommendations provided by your medical practitioner. You further warrant and represent that you will not use Crunch or any of our facilities, services or products whilst you are suffering from any infections or contagious illness, disease or other ailment or whilst you are suffering from any physical ailment such as open cuts, or sores, or minor infections where there is a risk, however small, to other members and guests. We reserve the right to refuse entry or terminate memberships based on health reasons for the safety of our members.
Change of Details:
You must keep us promptly informed of any changes of address, phone contact numbers, email address, bank account and credit card details for payment and any other personal information that is relevant to your membership with us.
Contractors and franchisees may provide services at Crunch Fitness. Fees for such services are paid directly to the contractors and franchisees (these may include, but are not limited to Personal Trainers and Instructors).
We take no responsibility for the fees paid to these contractors and franchisees. Any claim which you might have as a result of an act or failure to act by a Licensee (whether or not payment has been made to the Licensee) will be brought against, and will be the responsibility of that Licensee and not Crunch Fitness. You hereby agree not to hold us liable and you agree to indemnify us and keep us indemnified for any claims suffered by you as a result of negligence by a contractor or franchisee.
Interruption of Services:
As a result of repair, maintenance, public holiday, or special occasions, Crunch may be required to restrict the use or temporarily close or halt Crunch activity from time to time. There will be no reduction, suspension, abatement, or apportionment of membership fees or other charges during such time when the above-mentioned occurs. Crunch hours of operation may be modified from time to time without prior notice to Member. Crunch reserves the right to change the facility from time to time, to eliminate or add facilities and services, and to change the type or quantity of equipment and services. Crunch may from time to time reserve the use of its facilities for special events, competitions and private functions.
You acknowledge that Crunch reserves the right to relocate club premises.
You expressly acknowledge that Crunch reserves the right to change the nature, format, presentation or number of services and facilities as deemed suitable. As much warning of any changes as is practicable, will be provided for your information at the Club/s, and / or on the website.
You must not assign any rights or benefits under these Terms and Conditions unless you have obtained our prior written consent. We may assign or transfer any rights or benefits under these Terms and Conditions at any time without notice to you. However, we will remain liable to meet our obligations to you under these Terms and Conditions and the Agreement.
These Terms and Conditions do not give you any intellectual property rights in Crunch, or in our facilities, services or products.
Privacy Statement and Acknowledgement:
Digital Publishing Permission
You understand that Crunch may, on occasion and with written notice in the form of a sign at the entry to affected classes, photograph or video classes and participants for promotional and other purposes and you consent to this.
You understand and agree that Crunch may transmit the photographs/films of the images taken on such classes for commercial and marketing purposes on its website and in publications, which may include but is not limited to photographs or videos on social media, posters, newsletters and catalogues etc. Crunch will take reasonable steps to
Intellectual property in all photographic or video material belongs to Crunch and you agree to assign to Crunch any personal, moral or other intellectual property rights you may have in the material on request and without further consideration.
These Terms and Conditions are governed by, and you agree to submit to the laws applicable in the state or territory of in which the Agreement was formed.
We may, subject to your rights in clause 16, alter these Terms and Conditions or the Rules at any time upon thirty days written notice. The requirement for written notice can be satisfied by posting the amended Terms and Conductions on Crunch’s website.
All use of Crunch and its’ facilities, services and products after the date specified in such notice will be subject to such altered Terms and Conditions or Rules. If you continue to use Crunch and its facilities, services and products after the date such alterations become effective, or otherwise demonstrate by your conduct that you agree to the altered Terms and Conditions or Rules, you will be deemed to have agreed to the altered Terms and Conditions or Rules.
If any part of this Agreement is or becomes illegal, void or unenforceable, this does not invalidate the rest of this Agreement.
You acknowledge that the National Credit Code does not apply to these Terms and Conditions (www.comlaw.gov.au) if at any time;
- You believe that you may not or may be unable to perform or comply with your obligations under these Terms and Conditions;
- You are unable to pay your membership fees, including any installment of membership fees, as they fall due for payment;
- A cheque is received from you is dishonoured
- You are or become bankrupts; or
- Your membership fees are overdue and are not paid in accordance with these Terms and Conditions in circumstances where we have not breached our obligations under Agreements, you agree that: You will immediately notify us that one or more of the above notifiable events has occurred and you will keep us notified on a monthly basis until such notifiable event no longer exists;
- We have no obligation and will cease to allow you to use any of our services or products available to you under your membership while a notifiable event exists;
- We may terminate the agreement with immediate effect by providing you with written notice;
- We may request payment in advance for the remainder of the term of you membership; and
- We have no obligation to respond to any offer you make to extend or renew your membership while a notifiable event exists
Crunch Kidsbox Terms and Conditions
You will need to provide Crunch Fitness with the following;
- A copy of your child's immunization status
- If a child is not vaccinated against an immunizable condition, we ask they do not attend KidsBox in the case of an outbreak.
Our child-minding facilities at Crunch Fitness provide parents the necessary time and flexibility to utilise all services that Crunch Fitness Australia has to offer. Our supervised child-minding “KidsBox” area allows children to enjoy their time in a fun and safe environment. Child minding is available for children 6 months -13 years in line with the times outlined on the schedule. Bookings are limited and essential.
Child Minding Fees
Kidsbox sessions are purchasable in prepaid Packs. Please see reception for more details.
Kidsbox Conditions of Enrolment
Child minding is available to children of Crunch Fitness only during the hours advertised on the current Group Fitness Timetable - times are subject to change. Children will only be allowed into Kid’s Box/Youth classes if booked prior via the booking system
There is a 1.5 hour limit which must be strictly adhered to or penalties will apply. The ratio of carers to children is 1:12 – with a maximum of three (3) children under the age of 18 months permitted to be booked into a session. Parent/Guardian is to ensure that they fill out a child minding application form for each child wishing to be booked into care and given to the minder on the child's first visit.
Child minding is booked on a 'first come, first served basis' as numbers are limited. If a child is not booked in, they will be required to return to the main Crunch Fitness Reception to book in prior to attending. Booking can be done at Crunch Fitness Main Reception – either in person or via the phone.
KidsBox child minding may only be pre-booked up to one (1) business day in advance. Members may only book their own children into KidsBox. The KidsBox staff members are responsible for the booking register during shift. If your child is attending KidsBox after their class, please ensure you book them in on the register prior to the commencement of class.
Cancelling a Booking
Parent/s must give at least two (2) hours-notice if wishing to cancel a KidsBox booking for their child(ren). If you cannot provide at least two (2) hours-notice you will incur a $5.00 fee, payable on your next visit.
If a child falls sick within two (2) hours of their booking, a doctor’s certificate must be provided to avoid the $5.00 fee being applied.
Arriving and Departing Kidsbox
Parents/Guardians must register child and pay the fee at reception, where reception staff will issue the parent/guardian with a receipt. Parents/Guardians must then take their child to the KidsBox area and provide the KidsBox staff with the receipt, and their name will be checked off the booking list by the KidsBox staff member. Parents/guardians must strictly adhere to the advertised KidsBox child minding hours; no entry will be granted outside these hours.
All children must be signed in by their parent/guardian on arrival to the child minding room and signed out when departing via the register. Please ensure you fill in all details requested on the form.
When arriving and leaving KidsBox, please ensure you inform the staff. Due to safety, do not take your children from the room without letting staff know and without signing the register. Failure to obey these rules may result in banning your child from the KidsBox in future.
Children will only be able to depart with the parent whom signed them in on arrival, unless prior arrangements have been made in writing. Parents are not permitted to leave the Club whilst their child/ren are in child minding. We ask that all parents/guardians are respectful and only come into the KidsBox when you drop off or pick up your child. Please do not stay in the KidsBox for the duration of your child’s visit.
Medication, Food, Toilet, and Additional care
Please note that we did not permit personal toys or food in the KidsBox so please ensure your child has eaten if necessary prior to attending. Please ensure that you have taken your child to the bathroom prior to checking them into the KidsBox.
If your child is in nappies please ensure you bring a spare nappy in case they require changing.
If your child is on medication, please ensure that you have filled out all the medical details on this enrolment form and please note that required medication must at all times be administered by parents/guardians only.
Crunch Fitness KidsBox staff will not administer medication to children and will contact parents/guardians in case of emergency. KidsBox staff have the right to refuse any child who is sick or appears to have any illness that may be transferred to other children or staff.
Symptoms of an illness that may lead to a child being sent away include;
- A heavy cold (mucus or consistent/heavy coughing)
- Diarrhoea in the previous 24 hours
- Vomiting in the previous 24 hours
- A rash or open wound
- Any infectious disease
- A high temperature
In case of an accident, the parent/guardian will be notified as soon as possible. Further medical assistance will be sought by Crunch Fitness staff if deemed necessary. NB: Ambulance fees / medical fees will be the responsibility of the parent/guardian of the child.