*^~Ts and Cs apply. Rates may vary across locations. Contact club for full details.
Free Pass Terms and Conditions
When Available, free pass only valid at Crunch Fitness Australia and entitles gym and class access for 3 consecutive days only. Excludes Bootcamp classes. Free pass not valid between 12pm-7pm, Monday to Wednesday at Mortdale Club. Guest must redeem their free pass at www.crunch.com.au. Guest procedures apply. First time visitors only. Must be 18+ and Photo ID required. Sydney residents for Sydney Clubs & Melbourne residents for Melbourne Clubs only. Ts & Cs apply. See Club for details.
MEMBERSHIP TERMS AND CONDITIONS
THIS IS AN IMPORTANT DOCUMENT – PLEASE ENSURE THAT YOU READ IT CAREFULLY
1. Our Agreement
This agreement is made between Crunch Australia Pty Ltd ACN 143 776 630 (“Us", "We", "Our" or “Crunch Fitness”) and the member whose name appears in the application for membership agreement (“you”).
The Rules, these Terms and Conditions, Health Check Questionnaire and your Membership Application Form make up the entire agreement between the parties (“the Agreement”). Any previous representations or documents whether provided by Crunch Fitness or its agents or employees is excluded from this Agreement.
You must ensure that you read, understand and abide by all of the terms and conditions of the Agreement. If you have any questions please ask us.
“Rules” means the rules which are binding rules that apply to all members, visitors and guests and that notified to you through signage, handouts, or our website (www.crunch.com.au).
2. Age Restrictions
If you are of a limited legal capacity (i.e. between 14 and 17 years of age), you represent that you have obtained the consent of your statutory representative prior to entering in to this Agreement, and that the signature of the Parent / Guardian contained herein, is that of your Parent / Guardian.
All friends or family that you may bring (“Guests”) must be over the age of 18.
You understand that the age restrictions are in place for members aged between 14 to 17 years of age. There will be no access to weights based training areas or group exercise classes which include resistance training, unless supervised one on one by a personal trainer. A Parent or Guardian must be Crunch Fitness member and must be present at all times.
3. Start Date
Your Membership starts on the membership start date on page one of the Membership Application Form provided that you have signed the Membership Application Form and these Terms and Conditions.
4. Your Membership Card
Membership cards are not transferable and must be shown on every visit to gain entry. Photo identification is necessary with Crunch membership purchase and an ID photo will be taken for the Crunch database records only. If you allow your membership card to be used by another person for the purpose of obtaining admission, this amounts to the repudiation of the Agreement and we may terminate the Agreement with you paying all monies due under this Agreement. In the event of a lost or stolen Membership card, you should contact Crunch Fitness regarding the reissue of a replacement card. A fee of $10 will be charged to cover the cost of the replacement card.
5. Your Membership Type
You are becoming a member of Crunch Fitness under the type of membership (“Membership Type”) and at the club (“Home Club”) stated in your Membership Application Form. Membership Types and their respective access restrictions are:
- Use of gym facilities at Home Club
- Use of gym facilities at Home Club plus Peak
- Access to other Crunch Fitness clubs
- Guest Privileges*
- Use of gym facilities at Home Club plus Peak & Summit
- Access to other Crunch Fitness clubs
- Guest Privileges*
Peak and Summit members are entitled to bring one Guest per visit. Member and Guest must arrive and depart at the same time. Members are not allowed to bring in Guests once they have registered a swipe to enter the club. Guests must be over the age of 18 & not a current Crunch member. Guests must complete the guest register and show a valid ID upon entry.
You may not transfer your membership to another person. Your membership is personal to you.
6. Upgrade/Downgrade of Membership Type
There is an administration fee of $10 for all upgrade and downgrade of Membership Type. Members wishing to upgrade, must pay the additional pro-rata for the current billing cycle and last month’s membership. Members downgrading will forfeit the right to last month’s membership at the higher membership. No refund will be provided.
7. Your Fixed Term Agreement
If you choose to pay for this membership in advance you must pay for a minimum period of 12 months in full. This is not refundable, or transferable.
8. Cooling Off Period
After signing your Membership Application Form, you have a seven (7) day period (“Cooling Off Period”) during which you may cancel your membership. Notice must be given in writing. Upon cancellation under this clause, a refund may be applicable depending on your Membership Type and access to the club will be denied. If you choose to cancel your Fixed Term Agreement during the Cooling Off Period we will refund you your upfront payment less the costs of one month of your total 12 months membership as a reasonable administration fee. If you choose to cancel your ‘Pay as You Go’ membership during the Cooling Off Period we will refund to you your upfront payments less the cost of the final month’s membership fee as a reasonable administration fee. Refunds will be made by EFT or Cheque. No Cash refunds will be issued.
9. Termination of Your ‘Pay as You Go’ Membership Agreement
You may terminate your ‘Pay as You Go’ membership by giving us a notice in person at your Home Club. A Termination Form will need to be completed and signed by you. You will receive a copy of this form, keep this for your records. Requests via phone, fax, email or other mediums may not be processed. All termination requests will be processed on the day of submission, however if this falls within 3 days of billing date, your termination will be processed the following business day after billing.
10. Termination on expiry of Your Fixed Term Agreement
If you have a Fixed Term Agreement (paid in full upfront payment), it will terminate automatically upon expiry of the 12 month term.
11. Reasons for Early Termination by you
You are entitled to terminate your membership with immediate effect at any time by providing us with written notice within 30 days of any of the following occurring:
- we increase the membership fees as contemplated in clause 18;
- we close the whole of your Home Club for any reason for period of 30 days in row or longer;
- we make changes to these Terms and Conditions that significantly reduces the benefits of your Membership.
12. Termination by Crunch Fitness
We may terminate your membership immediately by emailing or writing to you at the contact details we have on our records:
(a) If you breach these Terms and Conditions or the Club Rules and you fail to rectify within 14 days of us giving you notice to do so, if the breach is capable of remedy;
(b)If any of the membership fees and dues remain unpaid for 30 days after failing due;
(c)If you have provided us with false details when applying for membership or have not disclosed to us changes to your details or health during your membership as warranted by you in this Agreement; and
(d)If we close your Home Club, we will provide you with the option to transfer to another Crunch Fitness Club. If you do not wish to accept the transfer to another Club or you have not provided us with a written notice that you wish to terminate your Agreement in accordance with clause 11(b), your membership will end on the date your Home Club is closed.
13. Collection of Fees
If your membership is terminated for any of these reasons we may recover any outstanding membership dues and fees and reasonable costs and expenses we incur as a result of your breach, including debt recovery expenses of engaging an external collection agency and legal costs ( without limiting any other right or remedy we have).
14. Membership Holds
If you wish to suspend your membership “Membership Hold” is available to Summit Members only. You may place your membership on hold for medical, maternity/paternity, travel, and military reasons upon the provision of satisfactory supporting documentation. Membership Holds are available for a minimum of 2 weeks and maximum of 8 weeks per calendar year and is only possible if your membership dues are paid up to date. All requests must be applied for in writing using the Crunch Hold Form, at least seven (7) days prior to the commencement of the hold period, and Crunch reserves the right to refuse any application for hold at any time. No backdated requests will be approved.
Hold dates must coincide with pre-existing billing dates. A Hold Fee of $5/ week is chargeable. For Fixed Term memberships, this is payable in advance of the hold period. For Pay as You Go memberships, a fortnightly fee of $10 will be debited from your existing account.
15. Right of Exclusion
We can refuse entry to Crunch Fitness club, cancel your membership and / or terminate this Agreement without warning or notice for inappropriate, threating or harassing behavior, damaging equipment or facilities, intoxication or use of illegal or performance enhancing drugs or discrimination in Crunch. You may not conduct, promote, or solicit other business in the Crunch Fitness Club without prior permission of Crunch Fitness management. No refunds will be issued.
16. Membership dues and fees
All membership dues and fees may be recovered from your nominated credit / debit account (as provided from time to time) (“Membership Dues and Fees”). Any bank fees charged to us because of a rejection when collecting your due membership fees may be charged directly to you by us. If a membership fee payment remains outstanding, you agree that, unless we are in breach of our obligations under the Agreement, we may continue to debit the nominated credit / debit account for the total amount due without notice to you.
If for any reason payment of your Membership Due sand Fees is declined by your credit card/bank account a fee of $15 per due payment may be charged by Crunch Fitness as a charge we incur for collecting any outstanding Membership Dues and Fees and will be payable by you. If you have a genuine dispute in relation to the collection of outstanding amounts or the charges we incur, please contact us.
17. ‘Pay as You Go’ Fees
If ‘Pay as you Go’ Membership has been chosen, a pro rata charge for your membership will be made at the time the Membership Application Form is accepted by Crunch Fitness. This charge is based on the number of days between the Membership Start Date and the First Auto Pay Date shown on page one of the Membership Application Form.
An additional $1 per fortnight fee for your ‘Pay as you Go’ Membership is charged for the following benefits:
1) pay as you go processing,
2) no long-term lock-in contract and
3) right to cancel membership at any time by giving 30 days’ notice.
Membership fees will be made fortnightly on a Friday. In the case of new memberships, your credit card /bank account will be charged/debited the first billing Friday after the Membership Start Date or later date as determined by Crunch Fitness.
An annual fee of $39.90 will be charged on the closest billing Friday after 90 days from your Agreement date, and annually each year the Membership is in effect.
Fortnightly ‘Pay as You Go’ Membership Fees are payable in advance.
For multiple memberships, the primary member will be responsible for the payment of Membership fees for all associated Memberships.
If you fail to pay your Membership Dues and Fees by the due date, Crunch Fitness reserves the right to refuse entry to any Crunch Fitness Clubs until such outstanding payment is received.
18. Membership Fee Increase
We review our Membership Dues and Fees periodically and we reserve the right to change them. If we increase the Membership Dues and Fees we will provide at least 30 days prior notice of the increase by post, email or SMS to the addresses provided by you in the Membership Application Form. Following such notice, you authorize us to increase any direct debits to your credit card or bank account which you have authorized upon joining. We will not use this right to vary the terms on any special offer which applies to you. If you do not wish to accept an increase you may terminate this Agreement as contemplated under clause 11.
All Membership Dues and Fees include goods and services tax (GST). We reserve the right to change your Membership Dues and Fees in line with any government GST rate changes.
Except as provided in this Agreement all monies are non-refundable.
In the course of exercising or engaging in any recreational activities which may involve a significant degree of physical extortion or physical risk while using Crunch Fitness Club facilities, you may be injured or killed, and we will not be liable except to the extent caused by our gross negligence as defined under section 5 of the Australian Consumer Law and Fair Trading Regulations 2012 and section 22(3)(b) of the Australian Consumer Law and Fair Trading Act 2012.
Please refer to the warning notice below which we are required to provide you under the Australian Consumer Law and Fair Trading Act 2012 in relation to this limitation of our liability.
Warning under the Australian Consumer Law and Fair Trading Act 2012 (Victorian memberships only)
Under the Australian Consumer Law (ACL), several statutory guarantees apply to the supply of certain goods and services. These guarantees mean that the supplier named on this form (Parties named in Section 1) is required to ensure that the recreational services it supplies to you:
- are rendered with due care and skill; and
- are reasonably fit for any purpose which you, either expressly or by implication, make known to the supplier; and
- might reasonably be expected to achieve any result you have made known to the supplier.
Under section 22 of the Australian Consumer Law and Fair Trading Act 2012, the supplier is entitled to ask you to agree that these statutory guarantees do not apply to you. By signing this form, you will be agreeing that your rights to sue the supplier under the Australian Consumer Law and Fair Trading Act 2012 if you are killed or injured because the services provided were not in accordance with these guarantees, are excluded, restricted or modified in the way set out in this form.
NOTE: The change to your rights, as set out in this form, does not apply if your death or injury is due to gross negligence on the supplier's part.
Gross negligence, in relation to an act or omission, means doing the act or omitting to do an act with reckless disregard with or without consciousness, for the consequences of the act or omission. See regulation 5 of the Australian Consumer Law and Fair Trading Regulations 2012 and section 22(3)(b) of the Australian Consumer Law and Fair Trading Act 2012.
Recreational activities, means your participation in a sporting activity or a similar leisure time pursuit or your participation in any other activity that involves significant degree of physical exertion or physical risk and is undertaken for the purposes of recreation, enjoyment or leisure.
Without limiting the paragraph above and any other terms which are implied into this Agreement, or by statute in relation to the supply of services which cannot be excluded or limited, we ensure that the services we provide are provided to you with due care and skill, are fit for the purposes for which they are commonly bought as is reasonable to expect in the circumstances, will correspond in the nature and quality with the services demonstrated to you, and are free from defect rendering them unfit for purposes for which our services are commonly acquired. Unless we have breached this obligations we will not be liable for any death, injury, loss, liability or damage that you may incur as a result of the services provided by us to you.
21. Responsibility for Damage caused by you
You are solely responsible for any damage which you may cause to Crunch Fitness, its facilities, services, products or equipment, if such damage is caused by your willful act and / or negligence.
22. Your Health
Exercising and using club facilities may involve risk of injury and you exercise and use the Crunch Fitness club at your own risk. You agree to disclose to us all relevant personal health and fitness information both prior to and during engagement in any exercise program, service or facility we provide to you, as part of your membership. Please monitor your physical condition at all times and exercise to a level that is appropriate given your knowledge of your health and any medical advice you have obtained. You further warrant and represent that you will advise Crunch of any material changes to your health whilst a member and not use Crunch Fitness or any of our facilities, services or products whilst you are suffering from any infections or contagious illness, disease or other ailment or whilst you are suffering from any physical ailment such as open cuts, or sores, or minor infections where there is a risk, however small, to other members and guests. We reserve the right to refuse entry or terminate memberships based on health reasons for the safety of our members.
Contractors and franchisees may provide services at Crunch Fitness. Fees for such services are paid directly to the contractors and franchisees (these may include, but are not limited to Personal Trainers and Instructors).
We take no responsibility for the services provided by and fees paid to these contractors and franchisees. Any claim which you might have as a result of an act or failure to act by a Crunch Fitness contractor or franchisee (whether or not payment has been made to them). You hereby agree not to hold us liable and you agree to indemnify us and keep us indemnified for any claims suffered by you as a result of negligence by a contractor or franchisee.
24. General Club Use
- Dress Code - Fully enclosed, clean sports shoes must be worn in all public (non-studio) areas of Crunch Fitness and during workouts for safety reasons. Appropriate workout clothes should be worn at all times. You are required to wear a singlet or t-shirt at all
- Towels and Cleanliness - Towels must be used when participating in classes and when exercising on gym equipment to maintain hygiene and safety standards. All equipment used (including bags and mats) must be wiped down with a spray bottle and towel after
- Lockers - Lockers are available and located in Crunch. Please look after your personal items, Crunch employees, or contractors, are not responsible for any loss of personal property. Lockers provided are not security devices and you must supply your own All belongings must be removed from the lockers prior to close of club daily or they will be removed and Crunch Fitness does not take responsibility for loss, damage, or theft of your belongings.
- Gym Floor - To prevent trip hazards, no bags are to be brought to the gym floor or studios, and weights are to be put away correctly after
25. Interruption of Services
As a result of repair, maintenance, public holiday, or special occasions, Crunch may be required to restrict the use or temporarily close or halt Crunch club activity from time to time. There will be no reduction, suspension, abatement, or apportionment of membership fees or other charges during such time when the above-mentioned occurs. Crunch hours of operation may be modified from time to time without prior notice to you. Crunch Fitness reserves the right to change the facility from time to time, to eliminate or add facilities and services, and to change the type or quantity of equipment and services. Crunch Fitness may from time to time reserve the use of its facilities for special events, competitions and private functions.
26. Schedule and Equipment
Crunch Fitness reserves the right to update, move and/or alter the facilities, equipment and modify the Group Fitness group exercise schedule.
27. Change of Details
You must keep us promptly informed of any changes of address, phone contact numbers, email address, bank account and credit card details for payment and any other personal information that is relevant to your membership with us.
28. Child Minding Services
If Child Minding Services are offered at the club, parents/guardians must sign the appropriate sign-in sheet and agree to the Terms and Conditions of Child Minding Services at Crunch. Additional fees may be charged.
29. Privacy Statement and Acknowledgement
30. Governing Law
These Terms and Conditions are governed by, and you agree to submit to the laws applicable in the state or territory of your Home Club.
We may, subject to your rights in clause 11, alter these Terms and Conditions or the Rules at any time upon 30 days written notice, including email, SMS massage or posting it on our website.
All use of Crunch Fitness facilities, services and products after the date specified in such notice will be subject to such altered Terms and Conditions or Rules and you will have been deemed to accept these variations.
If any part of this Agreement is or becomes illegal, void or unenforceable, this does not invalidate the rest of this Agreement.
Special Rates and Current Offers
EMS & Defence Force
As a Thank You for your service, we've got a special rate available if you are part of the Police, Ambulance, Fire or Defence Force. Come see us in club for more information!
Hydro Massage is available at selected Crunch Clubs which are Alexandria and Dee Why (NSW) and Mentone, Highpoint, Springvale, Epping and Hoppers Crossing (VIC).
Crunch Kidsbox Terms and Conditions
You will need to provide Crunch Fitness with the following;
- A copy of your child's immunization status
- If a child is not vaccinated against an immunizable condition, we ask they do not attend KidsBox in the case of an outbreak.
Our child-minding facilities at Crunch Fitness provide parents the necessary time and flexibility to utilise all services that Crunch Fitness Australia has to offer. Our supervised child-minding “KidsBox” area allows children to enjoy their time in a fun and safe environment. Child minding is available for children 6 months -13 years in line with the times outlined on the schedule. Bookings are limited and essential.
Child Minding Fees
Kidsbox sessions are purchasable in prepaid Packs. Please see reception for more details.
Kidsbox Conditions of Enrolment
Child minding is available to children of Crunch Fitness only during the hours advertised on the current Group Fitness Timetable - times are subject to change. Children will only be allowed into Kid’s Box/Youth classes if booked prior via the booking system
There is a 1.5 hour limit which must be strictly adhered to or penalties will apply. The ratio of carers to children is 1:12 – with a maximum of three (3) children under the age of 18 months permitted to be booked into a session. Parent/Guardian is to ensure that they fill out a child minding application form for each child wishing to be booked into care and given to the minder on the child's first visit.
Child minding is booked on a 'first come, first served basis' as numbers are limited. If a child is not booked in, they will be required to return to the main Crunch Fitness Reception to book in prior to attending. Booking can be done at Crunch Fitness Main Reception – either in person or via the phone.
KidsBox child minding may only be pre-booked up to one (1) business day in advance. Members may only book their own children into KidsBox. The KidsBox staff members are responsible for the booking register during shift. If your child is attending KidsBox after their class, please ensure you book them in on the register prior to the commencement of class.
Cancelling a Booking
Parent/s must give at least two (2) hours-notice if wishing to cancel a KidsBox booking for their child(ren). If you cannot provide at least two (2) hours-notice you will incur a $5.00 fee, payable on your next visit.
If a child falls sick within two (2) hours of their booking, a doctor’s certificate must be provided to avoid the $5.00 fee being applied.
Arriving and Departing Kidsbox
Parents/Guardians must register child and pay the fee at reception, where reception staff will issue the parent/guardian with a receipt. Parents/Guardians must then take their child to the KidsBox area and provide the KidsBox staff with the receipt, and their name will be checked off the booking list by the KidsBox staff member. Parents/guardians must strictly adhere to the advertised KidsBox child minding hours; no entry will be granted outside these hours.
All children must be signed in by their parent/guardian on arrival to the child minding room and signed out when departing via the register. Please ensure you fill in all details requested on the form.
When arriving and leaving KidsBox, please ensure you inform the staff. Due to safety, do not take your children from the room without letting staff know and without signing the register. Failure to obey these rules may result in banning your child from the KidsBox in future.
Children will only be able to depart with the parent whom signed them in on arrival, unless prior arrangements have been made in writing. Parents are not permitted to leave the Club whilst their child/ren are in child minding. We ask that all parents/guardians are respectful and only come into the KidsBox when you drop off or pick up your child. Please do not stay in the KidsBox for the duration of your child’s visit.
Medication, Food, Toilet, and Additional care
Please note that we did not permit personal toys or food in the KidsBox so please ensure your child has eaten if necessary prior to attending. Please ensure that you have taken your child to the bathroom prior to checking them into the KidsBox.
If your child is in nappies please ensure you bring a spare nappy in case they require changing.
If your child is on medication, please ensure that you have filled out all the medical details on this enrolment form and please note that required medication must at all times be administered by parents/guardians only.
Crunch Fitness KidsBox staff will not administer medication to children and will contact parents/guardians in case of emergency. KidsBox staff have the right to refuse any child who is sick or appears to have any illness that may be transferred to other children or staff.
Symptoms of an illness that may lead to a child being sent away include;
- A heavy cold (mucus or consistent/heavy coughing)
- Diarrhoea in the previous 24 hours
- Vomiting in the previous 24 hours
- A rash or open wound
- Any infectious disease
- A high temperature
In case of an accident, the parent/guardian will be notified as soon as possible. Further medical assistance will be sought by Crunch Fitness staff if deemed necessary. NB: Ambulance fees / medical fees will be the responsibility of the parent/guardian of the child.